Cookies and Privacy Policy
Effective Date: 31/05/2025
Website: https://www.tendringmeadows.com/
1. Introduction
Welcome to Tendring Meadows Residential Home. We are committed to protecting your privacy and providing transparency about how we collect, use, and safeguard your personal information when you visit our website or contact us about our services.
Tendring Meadows is a warm and supportive care home situated in the peaceful countryside of Tendring Green, offering tailored care for adults with a range of needs including dementia, learning disabilities, mental health conditions, and physical or sensory impairments.
This policy explains how we use your data and how cookies function on our website.
2. Who We Are
Tendring Meadows Residential Home
Location: Tendring Green, UK
Email: info@tendringmeadows.com
Phone: 01255870900
We provide long-term care, respite services, and personalised support in a homely, inclusive environment.
3. What Information We Collect
We collect personal data to help us provide information about our care services and respond to enquiries from prospective residents or their families.
This includes:
- Full name
- Email address
- Telephone number
- Messages/enquiries submitted via the website
- IP address and browser information (via cookies)
- If you become a resident or make an application on someone’s behalf, we may also collect additional personal, medical, or financial information — all of which is handled confidentially and in compliance with the Data Protection Act and UK GDPR.
4. How We Use Your Information
- We use your personal information to:
- Respond to your enquiries
- Provide information about our residential care services
- Support you or your loved one through the care admissions process
- Improve our website and services via anonymised analytics
- Comply with any legal obligations
5. Legal Bases for Processing
We rely on the following lawful bases to process your data:
- Consent – When you submit an enquiry or accept cookies
- Contract – When discussing or providing care services
- Legal obligation – For safeguarding, regulatory, and compliance purposes
- Legitimate interests – To improve communication and website performance
6. Cookies
What Are Cookies?
Cookies are small text files placed on your computer or device when you visit our website. They help us understand how visitors use our site and improve your experience.
Types of Cookies We Use
Type Purpose
- Necessary Essential for website functionality, e.g. navigation and security
- Performance To understand visitor behaviour and measure website usage
- Preference To remember your cookie preferences
Managing Cookies
You can control your cookie preferences through the banner shown on your first visit, or by adjusting your browser settings. Popular browser guides:
Chrome
Firefox
Edge
7. Data Sharing
- We do not sell your data. We may share your data only with:
- Care professionals and staff members (if you are applying for care)
- IT and website service providers (for secure processing and hosting)
- Regulatory bodies or authorities when legally required
- All third-party providers are required to process your data securely and only as instructed.
8. Data Security
We take data protection seriously. Your information is stored and transmitted securely with appropriate technical and organisational measures to protect it from misuse, unauthorised access, or loss.
9. Data Retention
- We only keep your personal data for as long as is necessary:
- For website enquiries: up to 12 months
- For residents or care applications: in accordance with care sector regulations (typically 6 years from end of care)
10. Your Rights
You have rights under the UK GDPR, including:
Access to your personal data
Correction of inaccurate data
Request for data erasure (where applicable)
Object to processing
Data portability
File a complaint with the Information Commissioner’s Office (ICO)
Learn more: https://ico.org.uk/
To exercise your rights, please contact us directly.
11. Third-Party Links
Our website may contain links to third-party websites (e.g. photo galleries or virtual tours). Please note we are not responsible for the privacy practices of these sites. We encourage you to review their respective privacy policies.
12. Changes to This Policy
We may update this policy occasionally to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this policy or how your data is handled, please get in touch:
Tendring Meadows Residential Home
Email: info@tendringmeadows.com
Phone: 01255870900
Address: The Heath, Tendring, Clacton-on-Sea CO16 0BZ